Application Development

Streamline Your Business

If you're accustomed to traditional business, you may be missing out on opportunities to greatly improve the efficiency and greatly reduce the cost of running your business.

With your own custom online applications, you can manage employee communications, track leads, streamline customer support, manage shipping turnover, and much more.

What is an Online Application?

An online application is software running on a Web platform. It can take on many forms, but in any form it enables you, your partners, and your employees to centrally communicate and manage business resources and processes.

It can be software to dole out customer requests among your support staff and let them manage trouble tickets. It can be software that lets salespeople follow up and keep tabs on particular leads. It can even be a central system of contacts and resources for your business that you and your team can edit on-the-fly. The possibilities are endless.

What these usually translate to is:

• Lower operating costs
• Faster turnarounds on leads, sales, projects
• Better communication
• Keep stronger, easier-to-access records
• Standardize common employee processes

Yes, But What ARE They?

Again, they can be any number of applications - look to the right ("Some Examples") for different ways custom online applications can help your business!

Some Examples

Many businesses offer phone support to customers - but short of putting your qualified professionals on the phone, how do you make sure customers get the help they need? Solution: Build an online application that centralizes your knowledge assets. Let your support agents search commonly asked questions for responses to customers questions. Track customers' support issues by Ticket ID's. Even automatically divide up incoming e-mail queries among support agents!

Let's say you run a mail-order catalog business - your shipping is managed clumsily with pen-and-paper, and everytime a customer wants to check on their order, they have to go through several people. Solution: Build an internal online application that coordinates shipping and lets you, your shippers, and your customer support track and record order statuses on-the-fly. If you have a website, you can even let users check the status of their orders themselves.

You run a consulting or sales business and leads come in from multiple sources via phone. Tracking them is difficult, dividing them between salespeople is a nightmare, and you're spending unnecessary money on a support staff just to receive them. Solution: Create a custom application that lets resellers and agents enter leads into a central database which can then be used to track leads, rank them by potential, and even dole them out to salespeople.